Terms of Service

By creating an account or using ClientDesk (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

ClientDesk is operated by ClientDesk Technologies (“we,” “us,” or “our”), a company registered in Nigeria. These terms are governed by the laws of the Federal Republic of Nigeria.

ClientDesk is a client portal and project management platform designed for freelancers and agencies. The Service allows businesses to create client portals, share project updates, send invoices, collect approvals and sign-offs, and communicate with clients.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old to use the Service. By registering, you confirm that you meet this requirement.

One account may be used by a single business entity. You may not share login credentials with people outside your organisation or create accounts on behalf of others without authorisation.

ClientDesk is currently free to use. There is no charge for any account, no payment details are required to sign up, and there is no trial period that expires into a paywall.

While the Service is free, your account will not be locked, suspended, or made read-only for billing reasons, and you will not be charged for anything.

While ClientDesk is free, a fair usage policy applies to each account:

• Up to 25 client portals
• Up to 5 team member seats

If you need more than this, contact us at support@clientdesk.biz or through the support chat inside your account and we will do our best to accommodate you.

Reaching a limit only prevents you from creating additional portals or inviting additional team members. It never deletes, hides, or restricts access to anything you have already created. We may adjust these limits with reasonable notice.

We may introduce paid plans in the future. If we do:

• We will give you at least 30 days’ advance notice by email before any charge could apply to your account.
• You will never be charged automatically. A paid plan requires you to actively subscribe and provide payment details yourself.
• If you choose not to subscribe, you will still be able to export your data as described in Section 8.

Any subscription would be processed by Paystack under their own terms. We would not store your card details. This section describes what would happen; it does not create a charge today.

Money never passes through ClientDesk. Invoices you create are records and requests for payment — your clients pay you directly, using the bank details or payment link you provide.

We do not hold, process, transmit, or have access to funds belonging to you or your clients, and we are not a payment processor, escrow service, or money transmitter. Recording a payment in ClientDesk is a bookkeeping action by you; it does not move money.

Any dispute about a payment between you and your client is between you and your client.

You can export your full account data — portals, client contacts, invoices, messages, and records — as CSV files at any time from your account settings. You do not need to contact us or raise a request.

You can delete your account at any time from your account settings. When you confirm deletion:

• Deletion is scheduled and your data is permanently removed from our systems within 7 days.
• You may cancel the deletion from your account at any point before that window ends.
• Once the deletion runs it is irreversible. Nothing is retained, archived, or held beyond that window, except where retention is required by law.

For the full picture of how your data is handled, see our Trust & Security commitment.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Upload or transmit malware, spam, or harmful content
• Impersonate any person or entity
• Attempt to gain unauthorised access to our systems
• Use the Service to defraud your clients or third parties
• Resell or sublicense access to the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

You are responsible for the accuracy of all information you share with your clients through the Service, including invoices, project updates, files, and sign-off documents.

You retain ownership of all data you and your clients submit through the Service. By using the Service, you grant us a limited licence to store, process, and display that data solely to provide the Service to you.

That licence goes no further. We do not read, analyse, or use your content for any purpose beyond operating your account; we never sell it or pass it to third parties; and we never use it to train models. Any support access to your account requires your explicit request and is logged. See our Trust & Security commitment.

All intellectual property rights in the Service, including its design, features, and content created by ClientDesk, remain our property. Nothing in these terms transfers ownership of our intellectual property to you.

The ClientDesk name, logo, and brand are our trademarks. You may not use them without our prior written permission.

The Service relies on third-party infrastructure providers, including Supabase (database and authentication), ZeptoMail (email delivery), and Paystack (which would process subscription payments if we introduce paid plans). These providers process data only as needed to run the Service on our behalf; we do not sell or share your data with them or anyone else for their own purposes.

Your use of the Service is also subject to their respective terms and privacy policies. We are not responsible for the conduct of these third parties.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

We do not warrant that the Service will meet your specific requirements or that any results obtained from its use will be accurate or reliable.

To the fullest extent permitted by Nigerian law, ClientDesk and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.

Our total liability to you for any claim arising from these terms or your use of the Service shall not exceed the total amount you paid us in the 12 months preceding the claim. While the Service is provided free of charge, no fees are payable, and our liability is accordingly limited to the fullest extent permitted by Nigerian law.

These terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

We encourage you to contact us at support@clientdesk.biz before initiating any legal proceedings, as most disputes can be resolved informally.

We may update these Terms of Service from time to time. We will notify you of material changes via email or a notice within the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised terms.

If you have questions about these terms, contact us at:

ClientDesk Technologies
Email: support@clientdesk.biz
Website: clientdesk.biz